Please note our Terms & Conditions

Once purchased, tickets cannot be refunded or returned unless the event is cancelled, moved to another date. When tickets are being collected at the box office, we ask that the cardholder presents the card that the tickets were booked on as identification. Any other forms of i.d. or letters of authorisation are taken at your own risk and may result in the tickets being withheld at the box office.

If you have purchased more than 1 ticket, all attendees must arrive together.

Customers are advised to check their purchase upon receipt. There is NO entry after 3 am.

The event could cancelled or postponed by the promoter or venue for a variety of reasons. The venue is also subject to change. As soon as we are notified of any amendments we will contact all customers by letter or email, depending on your method of booking, or by phone if it is urgent. If the event has been cancelled, you will be entitled to a face value refund, as the booking and transaction fees are non-refundable. If a event is rescheduled or moved venue, you are usually given the option of retaining your tickets for the new date/location, or claiming a face-value refund. The letter or email will contain details on how to obtain this refund, or you can contact us via our email address for more information. Please note, however, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Winter Pride cannot guarantee that they will inform the customer of any changes to the event date, time or venue.

In the event of an event being cancelled or postponed, Winter Pride cannot be held responsible for any costs incurred by the customer for travel, accommodation or any other related service.

The right to admission to an event is reserved by the Winter Pride and the event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. We advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

There will be photography, video recording and live social media taken at the event. By purchasing a ticket and attending the event, you are consenting to this footage being used for promotional purposes. If you do not wish for an image of you to be used you can request its removal by emailing hello@winterprideuk.com with a copy of the image and your name.

Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.


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